{"id":19847,"date":"2022-11-30T10:35:23","date_gmt":"2022-11-30T10:35:23","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/11\/30\/the-4-steps-of-emotional-engagement\/"},"modified":"2022-11-30T10:35:23","modified_gmt":"2022-11-30T10:35:23","slug":"the-4-steps-of-emotional-engagement","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/11\/30\/the-4-steps-of-emotional-engagement\/","title":{"rendered":"The 4 Steps of Emotional Engagement"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div id=\"post-1024875\">\n<div class=\"entry-content js--entry-content\">\n<div align=\"center\">\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"The 4 Steps of Emotional Engagement\" width=\"450\" height=\"298\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog-300x199.png 300w\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog.png\" data-data-sizes=\"(max-width: 450px) 100vw, 450px\" class=\"alignnone size-full wp-image-1024877 lazyload\"\/><\/p>\n<p><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog.png\" alt=\"The 4 Steps of Emotional Engagement\" width=\"450\" height=\"298\" class=\"alignnone size-full wp-image-1024877\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/11\/Emotional-Engagement_blog-300x199.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\"\/><\/noscript>\n<\/div>\n<p>\u00a0<\/p>\n<p>Emotions play a major role in B2B decision-making. The more engaged a customer is with a brand, the greater emotional attachment there is to the brand. And in the vast majority of markets, the leading brand is the one which has been most successful in connecting with their buyers on an emotional level.<\/p>\n<p>As discussed in our recent blog post, <em><a href=\"https:\/\/www.b2binternational.com\/2022\/09\/21\/human-to-human-b2b-marketing\/\">Human to Human: The New World of B2B Marketing<\/a><\/em>, the key to building stronger emotional connections with buyers is recognizing the human behind every buying decision and speaking to their individual needs, not just the needs of the business for which they work.<\/p>\n<p>\u00a0<\/p>\n<div class=\"custom-html custom-html--further-reading\">\n<div class=\"custom-html__left\">\n<p>Further Reading<\/p>\n<p>Human to Human: The New World of B2B Marketing<\/p>\n<\/div>\n<div class=\"custom-html__right\"><img loading=\"lazy\" decoding=\"async\" alt=\"Human to Human: The New World of B2B Marketing\" width=\"450\" height=\"298\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog-300x199.png 300w\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog.png\" data-data-sizes=\"(max-width: 450px) 100vw, 450px\" class=\"alignnone size-full wp-image-1023213 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog.png\" alt=\"Human to Human: The New World of B2B Marketing\" width=\"450\" height=\"298\" class=\"alignnone size-full wp-image-1023213\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2022\/09\/Human-to-Human_blog-300x199.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\"\/><\/noscript><\/div>\n<\/div>\n<p>\u00a0<\/p>\n<p>To help B2B suppliers build stronger brand connections and to harness the power of the all-important emotions that buyers feel, we created the \u201c4 Steps of Emotional Engagement\u201d framework.<\/p>\n<p>Initially created based on our many years of project work, the framework has since been firmly validated by our recent research studies into B2B decision-making, starting with the 2019 <em><a href=\"https:\/\/www.b2binternational.com\/publications\/the-state-of-b2b-survey\/\">\u2018State of B2B\u2019 Survey<\/a><\/em> and followed by two waves of \u2018Superpowers\u2019 research: <em><a href=\"https:\/\/www.b2binternational.com\/publications\/architecting-the-ultimate-b2b-customer-experience\/\">Architecting The Ultimate B2B Customer Experience<\/a><\/em> and <em><a href=\"https:\/\/www.b2binternational.com\/publications\/superpowers-2-the-new-shape-of-superpowered-b2b-cx\/\">The New Shape of Superpowered B2B Customer Experiences<\/a><\/em>.<\/p>\n<ol>\n<li>\n<p><strong>Trust<\/strong> \u2013 A brand has to be trusted to enter the consideration set. B2B brands with high levels of trust have built their reputations on reliability and expertise.<\/p>\n<p>Key brand attributes:<\/p>\n<ul>\n<li>\u201cA brand you can rely on\u201d<\/li>\n<li>\u201cA safe brand\u201d<\/li>\n<li>\u201cA reputable brand\u201d<\/li>\n<li>\u201cA brand I know others like us use\u201d<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Empathy<\/strong> \u2013 A brand needs to demonstrate an understanding of the buyer\u2019s needs, pain points and desires. Empathetic brands care about their customers and share similar values as them.<\/p>\n<p>Key brand attributes:<\/p>\n<ul>\n<li>\u201cA brand that is genuinely sympathetic to customer issues\u201d<\/li>\n<li>\u201cA brand that is easy to relate to\u201d<\/li>\n<li>\u201cA brand that is agile in problem-solving\u201d<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Enrichment<\/strong> \u2013 Beyond understanding the buyer, the more emotionally resonating brand is one that makes a significant impact on the user experience and \/ or empowers the customer to achieve more.<\/p>\n<p>Key brand attributes:<\/p>\n<ul>\n<li>\u201cA brand that provides evidence and insight to help us make decisions more confidently\u201d<\/li>\n<li>\u201cA brand that keeps us informed on market trends and changes we need to know of\u201d<\/li>\n<li>\u201cA brand that goes the extra mile\u201d<\/li>\n<li>\u201cA brand that makes customers feel inspired\u201d<\/li>\n<li>\u201cA brand that helps customers feel more accomplished\u201d<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Eminence<\/strong> \u2013 The ultimate level of emotional engagement is when the brand is held in high esteem by buyers, to the point that they are proud to associate themselves with the brand. These are typically prestigious brands or those that comprise a degree of exclusivity..<\/p>\n<p>Key brand attributes:<\/p>\n<ul>\n<li>\u201cA brand for others to live up to\u201d<\/li>\n<li>\u201cA brand I\u2019m proud to use\u201d<\/li>\n<li>\u201cA brand ahead of the rest\u201d<\/li>\n<li>\u201cA brand that helps us differentiate from our competitors\u201d<\/li>\n<li>\u201cA brand that makes me feel special\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<div class=\"custom-html custom-html--further-reading\">\n<div class=\"custom-html__left\">\n<p>Further Reading<\/p>\n<p>The New Shape of Superpowered B2B Customer Experiences<\/p>\n<\/div>\n<div class=\"custom-html__right\"><img loading=\"lazy\" decoding=\"async\" alt=\"The New Shape of Superpowered B2B Customer Experiences\" width=\"450\" height=\"298\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview-300x199.png 300w\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview.png\" data-data-sizes=\"(max-width: 450px) 100vw, 450px\" class=\"alignnone size-full wp-image-626558 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview.png\" alt=\"The New Shape of Superpowered B2B Customer Experiences\" width=\"450\" height=\"298\" class=\"alignnone size-full wp-image-626558\" data-srcset=\"https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview.png 450w, https:\/\/www.b2binternational.com\/wp-content\/uploads\/2021\/12\/Superpowers-2.0_preview-300x199.png 300w\" data-sizes=\"auto, (max-width: 450px) 100vw, 450px\"\/><\/noscript><\/div>\n<\/div>\n<p>\u00a0<\/p>\n<p>Our research shows that businesses choose to work with brands which perform well on at least one of the four levels of emotional engagement. Building emotional engagement isn\u2019t linear but establishing trust should be the first step, as trust is the emotional response most predictive of supplier choice.<\/p>\n<p>An emotional connection of eminence is the ultimate and hardest to achieve within our framework. Our research reveals that 1 in 4 chosen B2B suppliers are able to evoke a sense of pride in the buyer.<\/p>\n<p>If your B2B brand is looking to establish stronger emotional connections with your buyers, our <a href=\"https:\/\/www.b2binternational.com\/what-we-do\/brand\/brand-positioning-research\/\">brand positioning and perception research<\/a> can assess how well your brand (or portfolio of brands) currently performs against each of the four steps and identify areas for improvement.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/www.b2binternational.com\/2022\/11\/23\/4-steps-of-emotional-engagement\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Emotions play a major role in B2B decision-making. The more engaged a customer is with a brand, the greater emotional attachment there is to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":19848,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-19847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The 4 Steps of Emotional Engagement - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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