{"id":15896,"date":"2022-02-22T13:39:04","date_gmt":"2022-02-22T13:39:04","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/22\/how-to-create-inclusive-content-to-make-your-audience-feel-seen\/"},"modified":"2022-02-22T13:39:04","modified_gmt":"2022-02-22T13:39:04","slug":"how-to-create-inclusive-content-to-make-your-audience-feel-seen","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/22\/how-to-create-inclusive-content-to-make-your-audience-feel-seen\/","title":{"rendered":"How To Create Inclusive Content To Make Your Audience Feel Seen"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-125291 size-medium\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard-390x215.png\" alt=\"\" width=\"390\" height=\"215\" data-srcset=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard-390x215.png 390w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard-600x330.png 600w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard-125x69.png 125w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard-768x423.png 768w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/02\/creative-inclusive-content-audience-seen-heard.png 946w\" data-sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/>For diversity and inclusion to thrive in content marketing, they need to be top of mind in every conversation \u2013\u00a0the ones brands have publicly and the ones they have internally.<\/p>\n<p>While your content team can\u2019t address all possible perspectives in every content effort, they can make great strides by implementing new thinking and processes and developing \u201cmuscle memory\u201d for championing diversity in your content marketing.<\/p>\n<p>We spoke at <a href=\"https:\/\/www.contentmarketingworld.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Content Marketing World<\/a> with African-American Marketing Association founder Michelle Ngome about integrating diversity and inclusion into a brand\u2019s content marketing. Watch the video below for highlights of that conversation. Then, read on for tips from Michelle to turn her advice into intentional actions that deepen customer engagement and drive business growth.<span id=\"more-125237\"><\/span><\/p>\n<p><center><iframe loading=\"lazy\" title=\"Mastering Content Marketing | Inclusive Marketing: Diversity Drives Growth\" width=\"720\" height=\"405\" data-lazy=\"true\" data-src=\"https:\/\/www.youtube.com\/embed\/YdwGZ8cYpH8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/center><\/p>\n<h2>Start internally<\/h2>\n<p>Michelle encourages organizations to start from the inside by examining who gets invited to the decision-making table. \u201cA lot of organizations are diverse, but are they inclusive? Do they have [representation of] Black people, Latinx, Asians, American Muslims, neurodiversity, and people with disabilities involved in their marketing conversations?\u201d she asks. \u201cIf so, I would like to think they\u2019ll speak up [to help your brand] avoid things that may be sensitive to [any of those] communities.\u201d<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=A%20lot%20of%20organizations%20are%20diverse%20but%20are%20they%20inclusive%2C%20asks%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">A lot of organizations are diverse but are they inclusive, asks @MichelleNgome via @joderama @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=A%20lot%20of%20organizations%20are%20diverse%20but%20are%20they%20inclusive%2C%20asks%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<p>That representation should also extend to those who create the content. If it isn\u2019t possible on your in-house team, Michelle suggests, bringing on a <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/find-work-quality-freelancers\">freelance writer<\/a> or consultant, or <a href=\"https:\/\/contentmarketinginstitute.com\/2021\/02\/black-owned-agency-leaders-marketing\/\">partnering with an agency<\/a>. They can expand your team\u2019s frames of reference and contribute new ideas and perspectives to your storytelling efforts.<\/p>\n<p>If you don\u2019t have the budget to outsource, interview customers or subject matter experts to share their stories and experiences with your content creators, then use your brand\u2019s content platforms to amplify their voices.<\/p>\n<div class=\"content-box-gray\"><strong>HANDPICKED RELATED CONTENT: <a href=\"https:\/\/contentmarketinginstitute.com\/2020\/06\/diverse-inclusive-content-marketing\/\">Diversity and Content Marketing: How Brands Can Be More Inclusive<\/a><\/strong><\/div>\n<h3>Cultivate a welcoming environment<\/h3>\n<p>Simply inviting diverse team members to your content planning sessions and strategy meetings isn\u2019t enough. You also need to cultivate an environment where each person feels encouraged and empowered to speak their truth even when it might conflict with the ideas and perspectives held by the majority of the team.<\/p>\n<p>For this, Michelle recommends that team leaders tap into their emotional intelligence and look for ways to make outliers more comfortable expressing their views and experiences.<\/p>\n<p>\u201cIt takes a lot of confidence to speak up in a room. If you\u2019re a manager, how are you reading the room? Do you see someone who seems kind of timid? [Engaging them] it might be inviting them to a one-on-one like, \u2018Hey, let\u2019s, let\u2019s go to my office\u2019 or \u2018Let\u2019s do a 15-minute Zoom call and talk about this.\u2019 They probably do have thoughts \u2013 they\u2019re just afraid to speak up,\u201d Michelle says.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=Inclusivity%20often%20involves%20managers%20asking%20timid%20team%20members%20to%20talk%20one-on-one%2C%20says%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">Inclusivity often involves managers asking timid team members to talk one-on-one, says @MichelleNgome via @joderama @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=Inclusivity%20often%20involves%20managers%20asking%20timid%20team%20members%20to%20talk%20one-on-one%2C%20says%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<p>Specific and prescriptive multicultural marketing training can also help shift your team\u2019s mindset, making them more aware of their unconscious biases and motivating them to eliminate biased language and ideas from their content.<\/p>\n<div class=\"content-box-gray\">\n<p><strong>HANDPICKED RELATED CONTENT: <\/strong><\/p>\n<\/div>\n<h2>Audit your brand communication<\/h2>\n<p>Michelle also suggests companies do a full audit of their communication to identify areas where unintentional imbalances or subtle exclusions may exist. Examine internal messaging as well as the content across all your digital platforms:<\/p>\n<p>\u201cWhat kinds of content are you sharing on Instagram, Facebook, LinkedIn company pages, and Twitter? What do your messaging and images look like? Is there a healthy balance of perspectives shared in [your] choices of topics and the [faces and voices behind] your messages? Is the language welcoming to all, or does it prioritize the experiences of some groups over others?\u201d<\/p>\n<p>Exploring aspects like these can identify existing inclusion lapses in your brand communication.<\/p>\n<p>Though content marketers may not have influence over some enterprise-level communication, the team can take steps to counterbalance them with more inclusive messaging in the content they create.<\/p>\n<div class=\"content-box-gray\">\n<p><strong>HANDPICKED RELATED CONTENT: <\/strong><\/p>\n<\/div>\n<h2>Revamp operational processes<\/h2>\n<p>You also can take a few more deliberate steps to implement an inclusive content marketing strategy:<\/p>\n<ul>\n<li><strong>Add diversity-related categories to your <\/strong><a href=\"https:\/\/contentmarketinginstitute.com\/2020\/06\/content-perpetuate-racism-inequity\/\"><strong>editorial plan<\/strong><\/a>: Note such things as the audience segments the content effort might appeal to.<\/li>\n<li><strong>Gather direct insights:<\/strong> Conduct surveys, host one-on-one interviews, meet with focus groups to learn how a BIPOC customer journey may be different from other targeted audience members.<\/li>\n<li><strong>Develop a diverse editorial advisory board:<\/strong> Create an ongoing <a href=\"https:\/\/contentmarketinginstitute.com\/2020\/10\/charter-content-council\/\">resource<\/a> to suggest ideas, fresh <a href=\"https:\/\/contentmarketinginstitute.com\/2020\/01\/external-content-sources\/\">sources<\/a>, and speakers from multiple perspectives.<\/li>\n<\/ul>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"und\" xml:lang=\"und\"><a href=\"https:\/\/twitter.com\/hashtag\/CMWorld?src=hash&amp;ref_src=twsrc%5Etfw\">#CMWorld<\/a> <a href=\"https:\/\/t.co\/uXfO42fj4F\">https:\/\/t.co\/uXfO42fj4F<\/a><\/p>\n<p>\u2014 Content Marketing Institute (@CMIContent) <a href=\"https:\/\/twitter.com\/CMIContent\/status\/1488566289790648328?ref_src=twsrc%5Etfw\">February 1, 2022<\/a><\/p>\n<\/blockquote>\n<ul>\n<li><strong>Watch your language: <\/strong>Don\u2019t simply write or say that your brand is diverse and committed to inclusion. Show your audience by using descriptive words that reflect concepts like \u201cconnection,\u201d \u201copenness,\u201d and \u201cbalance.\u201d Aim to use gender-neutral phrases (like they or them instead of he and hers) and refer to sources by their chosen pronouns (if you aren\u2019t sure, ask). Where possible, free your content from biased statements that assume a level of wealth or experience that might exclude some of your target audience.<\/li>\n<\/ul>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=%23Inclusivity%20can%20be%20as%20simple%20as%20using%20your%20source%E2%80%99s%20chosen%20pronouns.%20Not%20sure%20their%20preference%3F%20Ask%2C%20says%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">#Inclusivity can be as simple as using your source\u2019s chosen pronouns. Not sure their preference? Ask, says @MichelleNgome via @joderama @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcreate-inclusive-content-marketing&amp;text=%23Inclusivity%20can%20be%20as%20simple%20as%20using%20your%20source%E2%80%99s%20chosen%20pronouns.%20Not%20sure%20their%20preference%3F%20Ask%2C%20says%20%40MichelleNgome%20via%20%40joderama%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<p>Michelle recommends a few resources to sharpen your inclusive language skills, including her company\u2019s <a href=\"https:\/\/line25consulting.com\/diversity-equity-inclusion-glossary\/\" target=\"_blank\" rel=\"noopener noreferrer\">Language of Inclusion Glossary<\/a> and guidance provided by <a href=\"https:\/\/diversityinclusionwork.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Diversity and Inclusion Work<\/a>.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\" xml:lang=\"en\">1. The Language of Inclusion DEI Glossary <a href=\"https:\/\/t.co\/cyA1ri4nsx\">https:\/\/t.co\/cyA1ri4nsx<\/a><br \/>2. <a href=\"https:\/\/twitter.com\/CKadala?ref_src=twsrc%5Etfw\">@CKadala<\/a> <a href=\"https:\/\/t.co\/fxPY3WsAom\">https:\/\/t.co\/fxPY3WsAom<\/a><br \/>3. <a href=\"https:\/\/twitter.com\/ongig?ref_src=twsrc%5Etfw\">@ongig<\/a> <a href=\"https:\/\/t.co\/2PuJoRhoBg\">https:\/\/t.co\/2PuJoRhoBg<\/a><br \/>4. <a href=\"https:\/\/twitter.com\/heather_s_olson?ref_src=twsrc%5Etfw\">@heather_s_olson<\/a> <a href=\"https:\/\/t.co\/whM1Umk3zY\">https:\/\/t.co\/whM1Umk3zY<\/a><a href=\"https:\/\/twitter.com\/hashtag\/CMWorld?src=hash&amp;ref_src=twsrc%5Etfw\">#CMWorld<\/a><\/p>\n<p>\u2014 Michelle Ngome ?? (@MichelleNgome) <a href=\"https:\/\/twitter.com\/MichelleNgome\/status\/1488569184170790922?ref_src=twsrc%5Etfw\">February 1, 2022<\/a><\/p>\n<\/blockquote>\n<p>Brands like people don\u2019t always handle their diversity challenges perfectly. But remember, there\u2019s room for all kinds of businesses to grow more inclusive. It\u2019s also never too late, even for those that have made high-profile errors in judgment, may have been ill-informed about an issue, or placed their bets on the wrong horse.<\/p>\n<div class=\"content-box-green\"><em><em>\u00a0<a tabindex=\"-1\" title=\"http:\/\/cmi.media\/cmworld\" href=\"http:\/\/cmi.media\/cmworld\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link Register\">Register<\/a> to attend Content Marketing World in Cleveland, Ohio. Use the code BLOG100 to save $100.<\/em><em>\u00a0<\/em><\/em><\/div>\n<p><em>Cover image by Joseph Kalinowski\/Content Marketing Institute<\/em><\/p>\n<p><!-- AddThis Advanced Settings above via filter on the_content --><!-- AddThis Advanced Settings below via filter on the_content --><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons above via filter on the_content --><!-- AddThis Share Buttons below via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><!-- AddThis Related Posts below via filter on the_content --><!-- AddThis Related Posts generic via filter on the_content --><\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/><iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/contentmarketinginstitute.com\/articles\/create-inclusive-content-marketing\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For diversity and inclusion to thrive in content marketing, they need to be top of mind in every conversation \u2013\u00a0the ones brands have publicly and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15897,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-15896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Create Inclusive Content To Make Your Audience Feel Seen - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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