{"id":14181,"date":"2022-02-17T06:15:08","date_gmt":"2022-02-17T06:15:08","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/17\/google-assistant-keeps-saying-sorry-i-didnt-understand\/"},"modified":"2022-02-17T06:15:08","modified_gmt":"2022-02-17T06:15:08","slug":"google-assistant-keeps-saying-sorry-i-didnt-understand","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/17\/google-assistant-keeps-saying-sorry-i-didnt-understand\/","title":{"rendered":"Google Assistant Keeps Saying “Sorry, I Didn’t Understand”"},"content":{"rendered":"

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My evening routine typically includes talking to multiple Google Home or Assistant-equipped devices throughout my house to adjust our Nest Thermostat and lights (dim, on and off) to get my kid ready for bed. Tonight, the situation involving the lights did not go as planned and it seems I\u2019m not alone.<\/p>\n

For many folks, asking the Google Assistant for help from both phone and smart home device (like a Google Home), is returning a \u201cSorry, I didn\u2019t understand\u201d message. The thing is, for those experiencing the issue, the commands are ones that we all use every single day, sometimes multiple times per day.<\/p>\n

After running into my issue this evening, I jumped into the GoogleHome<\/em> subreddit and to the official Nest Community to see if others were having problems. There are<\/a> numerous<\/a> threads<\/a> where<\/a> folks<\/a> are hearing nothing but, \u201cSorry, I didn\u2019t understand.\u201d<\/p>\n

It\u2019s hard to pinpoint exactly what the problem is because some stuff works and other stuff doesn\u2019t. For me, I can\u2019t get any of my Philips Hue lights to adjust or turn on\/off from my Galaxy S22 Ultra, Lenovo smart home, Google Home Max, or Nest Hub (2nd Gen). Pulling up a Eufy camera feed won\u2019t work either, but a Nest Cam will. I was able to do everything without issue from the Nest Hub Max in my office, though. Also, adjusting the thermostat is mostly fine, just not the lights and some cameras.<\/p>\n

In some of the threads I linked above, there are numerous reports of Hue lights having issues, including Routines that have lights within them. I\u2019ve also seen folks who are having similar issues with just about every gadget connected to Google Assistant.<\/p>\n

Another odd piece of this puzzle comes from the responses that Google returns after it says the \u201cSorry\u201d message. You can see below that it heard me correctly when I tried to have it adjust my living room lights to 75% and then offered several similar commands it thinks might work. But tapping on those or saying those returns the original \u201cSorry\u201d message. So maybe this is a back-end Google Assistant or Cloud issue? Again, tough to know.<\/p>\n

\"Google<\/a><\/p>\n

If you are running into issues with your smart home, let us know. We\u2019ll also see what we can find out and update this post.<\/p>\n<\/p><\/div>\n