{"id":14001,"date":"2022-02-16T19:49:07","date_gmt":"2022-02-16T19:49:07","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/16\/newegg-announces-no-questions-returns-on-open-box-items-after-youtube-scandal\/"},"modified":"2022-02-16T19:49:07","modified_gmt":"2022-02-16T19:49:07","slug":"newegg-announces-no-questions-returns-on-open-box-items-after-youtube-scandal","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/16\/newegg-announces-no-questions-returns-on-open-box-items-after-youtube-scandal\/","title":{"rendered":"Newegg Announces “No Questions” Returns on Open Box Items After YouTube Scandal"},"content":{"rendered":"

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(Photo: Newegg)<\/small><\/center>E-tail giant Newegg has announced a sudden and unexpected change to some of its hardware return policies in the wake of some good old fashioned public shaming care of the Gamers Nexus (GN) YouTube channel. Going forward the company will allow \u201cno question\u201d returns on CPUs and motherboards purchased as \u201copen box\u201d items, which the company says will guarantee a \u201chassle free\u201d experience. That\u2019s the exact opposite of what Gamers Nexus experienced recently.<\/p>\n

The brouhaha started two weeks ago when the site\u2019s owner, Steve Burke, posted a video titled, \u201cNewegg Scammed Us<\/a>.\u201d In the video he describes purchasing an open box Z490 motherboard from Newegg, then says he decided he didn\u2019t need it by the time it arrived. As a result, he never opened the box. He initiated an RMA with Newegg, expecting an easy return.<\/p>\n

A little while after sending the unopened motherboard back to Newegg he received an email saying his RMA was rejected because the of \u201capparent end-user caused physical damage to the CPU socket contact pins.\u201d When he cried foul, saying he never even used the motherboard, Newegg\u2019s support team said the RMA inspection team had found \u201cthermal pate[sic]\u201d on the board, meaning it was used at some point. Since Steve had never even opened the box the motherboard came in, this only made the situation more mysterious.<\/p>\n

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The open box motherboard Gamers Nexus bought was clearly broken. (Image: Gamers Nexus)<\/p>\n<\/div>\n

Now, if you think that\u2019s bad \u2014 and it is \u2014 it eventually got even worse. When Steve went public with what was happening Newegg eventually relented, offering him a refund and also sending the board he originally purchased back to him as well. That\u2019s when things really went off the rails. Upon unboxing the motherboard<\/a>, GN found a hand-written RMA ticket from Gigabyte stuck to the board, obviously put there by a technician. That means that Newegg had sent the board out to be RMA\u2019d by Gigabyte, which returned the board unfixed to Newegg, which then labeled it \u201copen box\u201d and sold it to Gamers Nexus. Whoopsie.<\/p>\n

It was at this time Gamers Nexus asked its Twitter audience if any of them have had a similar experience, and the complaints started rolling in from far and wide, with GN describing the number of complaints it received as \u201cshocking.\u201d This prompted it to escalate the matter, as they announced<\/a> on February 13th that given the number and nature of complaints it had received, it wanted to talk to Newegg in person. It was with this pressure of this unapproved (by Newegg) appearance of media at its doorstep that the company announced it was going to change its return policy for CPUs and motherboards that were sold as
open box\u201d items into \u201cno hassle\u201d affairs.<\/p>\n

In a statement to Windows Central<\/a>, which was also posted to Twitter<\/a>, the company admitted that some customer\u2019s RMAs hadn\u2019t been inspected properly, and it apologized for this. Newegg described them as \u201cprocess errors\u201d and said it\u2019s already made changes internally to prevent mislabeling a return in the future. Finally, it said it is looking to make the entire RMA process much easier going forward for CPUs and motherboards sold as \u201copen box\u201d items, making them \u201chassle free\u201d and \u201cno question\u201d deals.<\/p>\n

This isn\u2019t the first time Newegg has run afoul of Gamer\u2019s Nexus, or gamers in general. We don\u2019t need to remind you of the Newegg Shuffle, which lets people enter a lottery for the chance to buy a GPU or CPU that\u2019s typically pre-gouged in terms of price, or sold with a bunch of parts you don\u2019t want, like a monitor or power supply. The company was discovered to be bundling faulty power supplies in some of its Shuffle bundles last year, which was not a good look. Finally, last summer the company began locking \u201chot items\u201d behind a paywall of sorts, forcing customers to use its PC building service to obtain PC components that are in short supply, with a mandatory $99 fee.<\/p>\n

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