{"id":124760,"date":"2026-04-29T11:31:35","date_gmt":"2026-04-29T11:31:35","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2026\/04\/29\/complaints-against-rogers-shaw-nearly-doubled-in-mid-year-ccts-report\/"},"modified":"2026-04-29T11:32:33","modified_gmt":"2026-04-29T11:32:33","slug":"complaints-against-rogers-shaw-nearly-doubled-in-mid-year-ccts-report","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2026\/04\/29\/complaints-against-rogers-shaw-nearly-doubled-in-mid-year-ccts-report\/","title":{"rendered":"Complaints against Rogers\/Shaw nearly doubled in mid-year CCTS report"},"content":{"rendered":"

<\/a>\n<\/p>\n

\n

Telecom complaints have dramatically elevated in current months, based on the mid-year report from the Fee for Complaints for Telecom-Tv Providers (CCTS).<\/p>\n

The report overlaying knowledge between August 1st, 2025 and January thirty first, 2026, exhibits complaints rose by 16 per cent, with Rogers\/Shaw accounting for the best variety of complaints (34 per cent) since reflecting their built-in branding as \u201cRogers along with Shaw,\u201d as famous by the CCTS.<\/p>\n

Among the many high 5 service suppliers, Fido noticed the biggest enhance in complaints from the 2024-2025 reporting interval, rising 156 per cent over final yr. Rogers\/Shaw adopted with a 95 per cent enhance, almost doubling from 3,369 complaints in 2024-25 to six,583 in 2025-26.<\/p>\n

\"\"<\/p>\n

The CCTS says the rise in Fido\u2019s complaints embody considerations about fees for set up, activation, or reactivation, and common worth enhance of month-to-month worth plans. The CCTS notes \u201cComplaints about worth plans could come up when clients consider the bottom month-to-month value of their service elevated unexpectedly, or with out clear discover from their supplier.\u201d<\/p>\n

Key insights on service complaints<\/h2>\n

\"\"<\/p>\n

Wi-fi accounted for 56 per cent of complaints throughout all service sorts (wi-fi, web, TV, and native telephone). The variety of points associated to Wi-fi providers rose by 53 per cent in comparison with last year\u2019s mid-year report<\/a>.<\/p>\n

Billing points stay the dominant grievance driver throughout all providers. Notably, the highest reported problem throughout all providers was \u2018incorrect fees for month-to-month worth plans.\u2019 That accounted for 15 per cent of points this yr, and rose to a 66 per cent in comparison with final yr\u2019s report.<\/p>\n

Wi-fi Code Breaches<\/h2>\n

The CCTS critiques the conduct of Canada\u2019s service suppliers utilizing 4 codes issued by the Canadian Radio-television and Telecommunications Fee (CRTC), Canada\u2019s unbiased authority on telecommunications and broadcasting regulation.<\/p>\n

Launched in 2013 by the CRTC, the Wi-fi Code establishes guidelines governing honest conduct and repair requirements amongst suppliers, whereas additionally defending shopper rights and selling entry to dependable telecom providers.<\/p>\n

Code breaches are \u201ccases the place service suppliers have didn’t comply with shopper safety guidelines set out by the CRTC\u201d as famous by the CCTS. Wi-fi Code breaches greater than doubled this yr in comparison with the earlier mid-year level.<\/p>\n

The CCTS acquired 2,244 alleged breaches of the Wi-fi Code, 109 experiences required investigation, resulting in 79 confirmed breaches of the Code.<\/p>\n

\"\"<\/p>\n

Of the 79 confirmed breaches, Plain Language (Part A.1 of the Wi-fi Code) was essentially the most steadily breached requirement, with 40 reported cases, representing almost 50 per cent of complete confirmed breaches.<\/p>\n

The CCTS resolved 16,103 complaints this mid-year reporting interval. The CCTS publishes all reports on its website<\/a>.<\/p>\n<\/p><\/div>\n

MobileSyrup could earn a fee from purchases made through our hyperlinks, which helps fund the journalism we offer free on our web site. These hyperlinks don’t affect our editorial content material. Help us here<\/a>.<\/p>\n