{"id":109376,"date":"2026-01-06T13:31:23","date_gmt":"2026-01-06T13:31:23","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2026\/01\/06\/deskzai-customer-support-system-helpdesk-support-ticket\/"},"modified":"2026-01-06T13:32:34","modified_gmt":"2026-01-06T13:32:34","slug":"deskzai-customer-support-system-helpdesk-support-ticket","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2026\/01\/06\/deskzai-customer-support-system-helpdesk-support-ticket\/","title":{"rendered":"Deskzai – Customer Support System | Helpdesk | Support Ticket."},"content":{"rendered":"<\/a>\n<\/p>\n

LIVE PREVIEW<\/a>BUY FOR $49<\/a><\/p>\n

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Introduction<\/h2>\n

Deskzai<\/strong><\/a> Deskzai is a strong web-based buyer assist answer developed utilizing Laravel. This feature-packed platform simplifies customer support operations with its versatile toolkit. The Data Base empowers companies to create and keep informative articles, whereas Enterprise Hour settings guarantee assist availability aligns with operational hours.<\/p>\n

Effectively handle buyer inquiries with the Electronic mail to Ticket conversion and Person Ticket Portal. Analytics Experiences present invaluable insights into assist efficiency, and Ticket Assign facilitates process delegation. AI Ticket Reply automates responses, whereas Collision Detection prevents overlap in agent responses.\n<\/p>\n

\"Deskzai<\/p>\n

Test Demo – http:\/\/deskzai.zainikthemes.com<\/a><\/h2>\n

Electronic mail: admin@gmail.com
Password: 123456<\/p>\n

Agent<\/strong>
Electronic mail: agent@gmail.com
Password: 123456<\/p>\n

Buyer<\/strong>
Electronic mail: buyer@gmail.com
Password: 123456<\/p>\n

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Why Select Zaidesk<\/h2>\n

\n \u2022 Data Base
\n \u2022 Faq’s
\n \u2022 Enterprise Hour
\n \u2022 Electronic mail To Ticket
\n \u2022 Person Ticket Portal
\n \u2022 Analytics Experiences
\n \u2022 Ticket Assign
\n \u2022 AI Ticket Reply
\n \u2022 Collision Detection
\n \u2022 Tag Including system
\n \u2022 Ticket notes
\n \u2022 On the spot Reply
\n \u2022 Electronic mail templates
\n \u2022 Agent Ranking
\n \u2022 Bulletins
\n \u2022 Assign Exercise
\n \u2022 Automations
\n \u2022 Roles and Permissions
\n \u2022 Buyer IP Tackle Monitoring
\n \u2022 Clients Earlier Tickets Historical past
\n \u2022 Chatting System
\n \u2022 chat GPT Api built-in
\n \u2022 Agent Username Privateness
\n \u2022 Google Analytics
\n \u2022 Securities
\n \u2022 Canned Response
\n \u2022 Stay Notification
\n \u2022 Google Captcha
\n \u2022 Contact type
\n \u2022 Pressure ssl
\n \u2022 Clear Software Cache
\n \u2022 LTR to RTL system
\n \u2022 Social logins
\n \u2022 Darkish mode
\n \u2022 Customized CSS & JS
\n \u2022 Languages
\n \u2022 Underneath Upkeep
\n \u2022 Theme settings
\n \u2022 Two-Issue Authentication
\n \u2022 Translations
\n \u2022 Tenancy Supported Backend
\n \u2022 & Many extra…\n<\/p>\n

Necessities (minimal):<\/h2>\n

\u2022 Server: any server.
\n \u2022 PHP: 8.1+
\n \u2022 PHP Extensions: OpenSSL, PDO, PHP ZIP Extension, BCMAth, Ctype, Fileinfo, MBstring, Tokenizer, XML, Json, MySQLi, GD, cURL, allow_url_fopen
\n \u2022 Database: Mysql 5.7+, PostgreSQL
\n \u2022 WebServer : Nginx, Apache\n<\/p>\n

Deskzai Made With<\/h2>\n

\n \u2022 PHP 8.1
\n \u2022 Laravel 9
\n \u2022 Mysql
\n \u2022 Html
\n \u2022 Css
\n \u2022 Bootstrap
\n \u2022 jQuery
\n \u2022 Pusher\n<\/p>\n

Options<\/h2>\n

Data Base<\/strong>: Create and handle a complete data base to offer instantaneous entry to info for each your clients and assist brokers. Manage articles, FAQs, and documentation for straightforward reference.<\/p>\n

FAQs<\/strong>: Rapidly deal with frequent buyer queries with a devoted FAQ part. Simply replace and keep continuously requested questions to make sure clients discover the knowledge they want.<\/p>\n

Enterprise Hour<\/strong>: Set particular enterprise hours on your assist group to streamline response instances. Routinely modify ticket routing and notifications primarily based in your schedule.<\/p>\n

Electronic mail To Ticket<\/strong>: Convert incoming emails into assist tickets effortlessly, making certain all buyer communication is centralized and tracked inside your system.<\/p>\n

Person Ticket Portal<\/strong>: Empower clients to create and handle their assist tickets via a user-friendly portal, enhancing their expertise and decreasing agent workload.<\/p>\n

Analytics Experiences<\/strong>: Acquire invaluable insights into your assist operations with detailed analytics and reviews. Monitor ticket quantity, response instances, agent efficiency, and extra to make data-driven selections.<\/p>\n

Ticket Assign<\/strong>: Effectively assign tickets to the suitable brokers primarily based on their experience, workload, or different standards, making certain immediate and efficient problem decision.<\/p>\n

AI Ticket Reply<\/strong>: Make the most of AI-powered responses to deal with frequent buyer inquiries mechanically, enhancing response instances and liberating up brokers for extra complicated points.<\/p>\n

Collision Detection<\/strong>: Stop a number of brokers from engaged on the identical ticket concurrently, avoiding confusion and making certain environment friendly ticket administration.<\/p>\n

Tag Including System<\/strong>: Categorize and label tickets with related tags for straightforward group and retrieval. Simplify ticket routing and reporting.<\/p>\n

Ticket Notes<\/strong>: Collaborate seamlessly with inner ticket notes, permitting brokers to share insights and updates on a ticket’s progress whereas holding buyer communications non-public.<\/p>\n

On the spot Reply<\/strong>: Present clients with fast, automated responses to acknowledge their requests, enhancing their expertise and setting expectations for decision instances.<\/p>\n

Electronic mail Templates<\/strong>: Create and customise pre-defined e-mail templates to make sure constant {and professional} communication with clients.<\/p>\n

Agent Ranking<\/strong>: Collect suggestions from clients to guage agent efficiency and determine areas for enchancment.<\/p>\n

Bulletins<\/strong>: Maintain clients knowledgeable with bulletins and updates about your services or products, making certain transparency and well timed communication.<\/p>\n

Assign Exercise<\/strong>: Observe and handle agent assignments and actions effectively to optimize workload distribution.<\/p>\n

Automations<\/strong>: Automate repetitive duties and workflows to save lots of time and scale back guide intervention, enhancing effectivity.<\/p>\n

Roles and Permissions<\/strong>: Outline and handle roles and permissions on your assist group, making certain knowledge safety and entry management.<\/p>\n

Buyer IP Tackle Monitoring<\/strong>: Improve safety and traceability by monitoring buyer IP addresses throughout interactions.<\/p>\n

Clients’ Earlier Tickets Historical past<\/strong>: Entry a buyer’s ticket historical past to offer personalised assist and context for his or her present points.<\/p>\n

Chatting System<\/strong>: Supply real-time chat assist to clients, facilitating instantaneous communication and problem decision.<\/p>\n

Chat GPT API Built-in<\/strong>: Combine Chat GPT API for superior chatbot capabilities, enhancing the effectivity of buyer interactions.<\/p>\n

Agent Username Privateness<\/strong>: Shield agent identities and privateness by implementing measures to safeguard their usernames.<\/p>\n

Google Analytics<\/strong>: Combine Google Analytics to achieve invaluable insights into buyer conduct and assist operations.<\/p>\n

Securities<\/strong>: Implement sturdy safety measures to safeguard buyer knowledge and delicate info.<\/p>\n

Canned Response<\/strong>: Save time by creating and utilizing predefined responses for frequent buyer inquiries.<\/p>\n

Stay Notification<\/strong>: Obtain real-time notifications of latest tickets and updates, making certain immediate response.<\/p>\n

Google Captcha<\/strong>: Improve safety by integrating Google Captcha to guard towards spam and automatic assaults.<\/p>\n

Contact Kind<\/strong>: Present an easy-to-use contact type for purchasers to provoke assist requests.<\/p>\n

Pressure SSL<\/strong>: Guarantee safe connections by imposing SSL encryption for all interactions.<\/p>\n

Clear Software Cache<\/strong>: Preserve system efficiency by periodically clearing software cache.<\/p>\n

LTR to RTL System<\/strong>: Accommodate languages with right-to-left scripts, increasing your attain to a world viewers.<\/p>\n

Social Logins<\/strong>: Permit clients to log in or join utilizing their social media accounts, simplifying the registration course of.<\/p>\n

Darkish Mode<\/strong>: Supply a darkish mode choice for a extra comfy person expertise throughout nighttime or low-light situations.<\/p>\n

Customized CSS & JS<\/strong>: Customise the looks and performance of your assist system with customized CSS and JavaScript.<\/p>\n

Languages<\/strong>: Help a number of languages to cater to a various buyer base.<\/p>\n

Underneath Upkeep<\/strong>: Notify clients when the system is present process upkeep to handle their expectations.<\/p>\n

Theme Settings<\/strong>: Customise the appear and feel of your assist portal with theme settings.<\/p>\n

Two-Issue Authentication<\/strong>: Improve safety with two-factor authentication for person accounts.<\/p>\n

Translations<\/strong>: Present translated content material for a world viewers, making certain accessibility and inclusivity.<\/p>\n

Which License Want I Select?<\/h2>\n

We provide two forms of licenses: Common and Prolonged. For extra details about the license varieties, please check with the provided link<\/strong><\/a>. We advocate the Prolonged License.<\/p>\n

Want Help?<\/h2>\n

Be at liberty to contact us any time. We have now a devoted group to assist you.<\/p>\n

Change Log (Model 2.7)<\/h2>\n
\n--Visitor ticket problem fastened.\n--Design problem fastened.\n--Sidebar menu lively problem fastened.\n--Web page design problem fastened.\n--Electronic mail template problem fastened.\n--Agent ticket particulars problem fastened.\n--Multilanguage lacking textual content problem fastened. \n<\/pre>\n
Change Log (Model 2.6)<\/h2>\n
\n--Frontend and admin panel new design up to date\n--Language problem fastened\n--RTL problem fastened\n--All responsive points fastened \n--Ticket particulars problem fastened\n<\/pre>\n
Change Log (Model 2.5)<\/h2>\n
\n- The agent panel added a customized filter for all ticket lists by ticket class.\n<\/pre>\n
Change Log (Model 2.4)<\/h2>\n
\n- ticket notice replace\n- instantaneous reply replace\n- configuration replace\n- Envato license confirm replace\n- safety and patch replace\n- problem fixing\n- code optimization \n<\/pre>\n
Change Log (Model 2.3)<\/h2>\n
\n- Safety and patch replace\n- Situation Fixing,\n- Code Optimization\n<\/pre>\n
Change Log (Model 2.2)<\/h2>\n
\n- Safety and patch replace\n- Situation Fixing,\n- Code Optimization\n<\/pre>\n
Change Log (Model 2.1)<\/h2>\n
\n- Envato Licence key edit in ticket particulars web page.\n- Envato license verification each day foundation.\n- Auto Envato license verification within the admin panel.\n- Electronic mail can't change by person profile.\n- Situation Fixing,\n- Code Optimization,\n<\/pre>\n
Change Log (Model 2.0)<\/h2>\n
\n- Displaying who modified the ticket standing \n- Agent can confirm Envato buy key manually\n- Auto symlink assist\n- SAAS module compatibility \n- Situation Fixing\n- Code Optimization\n<\/pre>\n
Change Log (Model 1.4)<\/h2>\n
\n- Convert Final Reply Time to Human Time.\n- Ticket Dynamic Subject Data Replace.\n- Ticket Reply Replace And Delete.\n- Sending a Dialog Mail to the assignee of the ticket and people who have already replied.\n- Extra specified is the final reply particular person's info.\n- Buyer and agent replies are counted individually.\n- The ticket standing part has been made extra dependable.\n- Situation Fixing.\n- Code Optimization.\n<\/pre>\n
Change Log (Model 1.3)<\/h2>\n
\n- Visitor Ticket\n- Collision Detector\n- Dynamic Fields\n- Situation Fixing\n- Code Optimization\n<\/pre>\n
Change Log (model 1.2)<\/h2>\n
\n- Situation Fixing\n- Code Optimization\n<\/pre>\n
Change Log (model 1.1)<\/h2>\n
\n- Model Replace \n- Situation Fixing\n- Code Optimization\n<\/pre>\n
Vital Be aware<\/h2>\n
We don’t have a refund coverage For those who obtain our code! Please test our demo and documentation earlier than you make any purchases! Be at liberty to ask us your pre-sale question and customization!<\/p>\n
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