{"id":10650,"date":"2022-02-07T17:57:05","date_gmt":"2022-02-07T17:57:05","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/07\/building-a-customer-centric-organization\/"},"modified":"2022-02-07T17:57:05","modified_gmt":"2022-02-07T17:57:05","slug":"building-a-customer-centric-organization","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/07\/building-a-customer-centric-organization\/","title":{"rendered":"Building a Customer-Centric Organization"},"content":{"rendered":"

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Apple Podcasts<\/a> | Spotify<\/a> | Google Podcasts<\/a> | Amazon<\/a><\/span><\/p>\n

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The process of building a company is obviously challenging \u2013 and typically filled with failures. And while failure is frequently viewed as a negative experience, that isn\u2019t always the case. Without failure, growth can be hindered.<\/p>\n

Often, failure is useful. It can guide us to build better, create differently, and clearly understand our values and objectives.<\/p>\n

And it\u2019s those same lessons, rooted in failure, that\u2019ll help you build a customer-centric organization<\/strong> \u2014 one that\u2019s founded on solid values and often with a complete understanding of why we are here: to serve others.<\/p>\n

Today\u2019s guest is Sam Jacobs<\/strong><\/a>. Sam is the host of The Sales Hacker Podcast<\/a> and Founder and CEO at Pavilion<\/a> (formerly Revenue Collective), a membership community for high-growth individuals and teams that guides them as they reach their full potential alongside their peers. <\/p>\n

Sam joins me today to share how his failures provided the opportunity to help people take control of their own careers and professional development in a community setting. He\u2019s also here to share the steps of building a customer-centric business while wading through fear and uncertainty that ultimately guided him to trust himself that he\u2019s here to serve others in a unique, valuable, and differentiated way.<\/p>\n

Before founding Pavilion, Sam served as Chief Revenue Officer, SVP of Sales & Marketing, and SVP of Sales & Business Development for companies like Livestream<\/a>, Axial<\/a>, The Muse<\/a>, and Behavox<\/a>.<\/p>\n

Sam dives into his thoughts about company values and about listening to your customers so you can do what\u2019s best for them. He feels strongly that brands should have a clear sense of who they are, why they exist, and why they\u2019re trying to do what they do. And these same principles should align with your values and be used to guide all decisions and choices \u2014 especially difficult ones. Sam also shares his thoughts on kindness, reciprocity, and how they can be a path to professional success.<\/p>\n

Sam and I also discussed:<\/p>\n

\u2022<\/strong><\/span> How Pavilion grew out of Revenue Collective
\u2022<\/strong><\/span> Why a vision should inform values
\u2022<\/strong><\/span> What actions a company with humility will take
\u2022<\/strong><\/span> How Sam built Pavilion with diversity and customer-centricity
\u2022<\/strong><\/span> What the independence of the professional truly looks like<\/p>\n

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Hear Episode 183 and any\/every other conversation of The Customer Experience Podcast<\/strong><\/a><\/strong> in your favorite podcast player \u2026<\/p>\n

Once you\u2019re in your podcast player, please give an extra click to rate the show \u2013 or even take a minute to leave a review. It\u2019s very helpful to the show.<\/p>\n

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We also embed the full conversation and make it searchable right here in these blog posts<\/a>. The recording with Sam Jacobs<\/strong>\u00a0is right here \u2026<\/p>\n

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Video Highlights: <\/span>Building a Customer-Centric Organization<\/h2>\n

Check out the top five video highlights from the discussion with Sam Jacobs<\/strong>\u2026<\/p>\n

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1. <\/strong><\/span>Customer Experience is Listening<\/h2>\n