Lower than a 3rd of German-speaking SAP customers suppose the worldwide utility vendor is doing a superb job of getting its software program to work within the cloud.
The survey from consumer group DSAG, which represents these in Germany, Austria and Switzerland, confirmed that solely 30 per cent of members have had good experiences with SAP within the cloud. The determine to be used of non-SAP software program was round 60 per cent.
“That one-third approval is a stunning discovering. It reveals that SAP must work tougher to unravel crucial points like licensing, integration and safety, and to construct belief – for instance, with sustainable ideas and plenty of persuasions,” mentioned DSAG chairman Jens Hungershausen.
The consequence from the survey of 173 DSAG members in June and July 2021 is prone to fear SAP, which has staked an amazing deal in getting its enterprise software program seen in the identical phrases as so-called cloud-native SaaS from corporations comparable to Workday and Salesforce. In autumn final yr, SAP’s inventory fell 23 per cent because it reset market expectations of its progress in an effort to enable time to maneuver prospects onto higher-margin cloud subscriptions.
The DSAG survey additionally revealed one thing of a bugbear amongst SAP customers when it comes to integrating the seller’s numerous purposes, each on-prem and within the cloud.
Though SAP has imaginative and prescient constructing environment friendly, end-to-end processes in cloud and hybrid environments, customers stay unimpressed. Solely 28 per cent rated the standing of the mixing between SAP purposes, companion and third-party options pretty much as good, whereas 44 per cent mentioned it was passable and 14 per cent mentioned it was insufficient.
“By way of integration, there’s nonetheless a lot left to do. SAP has already made appreciable headway on this space. However the outcomes must be seen by SAP as one other main wake-up name,” mentioned Hungershausen mentioned in a canned assertion.
SAP has been supplied the chance to answer the DSAG survey.
General, the survey did have excellent news about IT budgets. Final yr, solely 2 per cent of corporations anticipated their budgets to extend by greater than 20 per cent. In 2021, that determine elevated to six per cent. In the meantime, 22 per cent anticipated finances cuts of greater than 20 per cent final yr, however solely 6 per cent anticipated the identical degree of cuts this yr. ®